We aim to keep refund terms transparent and clear. This policy applies to subscription payments and paid access to FakeIT AI features.
1. Key principle
We provide a digital service (access to functionality). Under applicable law, a refund may be available before service delivery begins, or when the service was not actually provided.
2. When the service is considered started (delivered)
Granting access and/or the first use of paid features means the start of digital service delivery. The start may be confirmed by technical events in the app/service (logs), including successful activation and paid actions.
3. When a refund may be available
- If the service was not actually used (e.g. access was paid for, but no paid features were used) — a refund may be available.
- If the service was used (see section 4) — refunds for an already delivered service are generally not provided, except for confirmed technical failures on our side that prevented access to paid functionality.
4. How we define “use”
“Use” means actually receiving paid functionality (e.g. generating an answer/solution, processing screenshots, or other paid actions in the app).
5. Abuse scenarios
If a subscription/access was used to obtain a result (e.g. answers were generated) and then a refund is requested, we treat it as a delivered digital service. A refund in such cases is possible only if it is confirmed that paid features could not be received due to a Service failure.
6. Refund timing and method
- Refund request: email support@thefakeit.com.
- Review time: typically 1–3 business days.
- Refunds are issued using the same payment method used for the purchase (or according to the payment provider’s rules).
7. What to include in your request
- Account email (if any).
- Payment date/amount and identifier (if available).
- A brief reason for the request.